Project Roomkey Updates


Updates and FAQs about Project Roomkey Alameda County

Updated April 19, 2021. 

What are the latest updates about the phase down of Alameda County’s Project Roomkey?

Project Roomkey Alameda County continues to prevent the spread of COVID 19 by providing isolation and quarantine locations for people who are COVID+ or exposed, and safe shelter for people who are homeless and at high risk for complications from the disease. Project Roomkey has assisted people from every city and the unincorporated area in Alameda County. In Safer Ground sites, we are only able to accept referrals for people who are homeless with conditions that place them at highest risk for complications from COVID-19. 

There are two types of Project Roomkey sites:

  1. Operation Safer Ground sites serve people experiencing homelessness who are over the age of 65 or otherwise at high risk (medically fragile), or both.
  2. Operation Comfort sites serve people experiencing homelessnessand who 1) tested positive for COVID-19, or 2) are experiencing signs and symptoms of COVID-19, and/or have been exposed to COVID-19.

For more information on eligibility and referrals, please contact

Project Roomkey Occupancy and Status – as of April, 2021

Frequently Asked Questions

I heard that the county was buying some of the Project Roomkey hotels and turning them into homeless housing. Which sites are being purchased and what will these sites be used for?

Through the state’s Project Homekey program Alameda County won $14.5 million which has been used to purchase both the Comfort Inn, Oakland and the Days Hotel in Oakland.  Both of these hotel sites will continue to operate as non-congregate shelter during 2021. For those two sites, we will prioritize sheltering people from the other Project Roomkey sites who are likely to receive permanent supportive housing referrals and/or are medically fragile.

What are some of the new housing opportunities that will be made available for people exiting Project Roomkey?

Alameda County is working to speed up all of its housing pathways to move people into supportive and rapid rehousing. With Federal, State and local funding, 800-1000 new housing opportunities will also become available over the next several months.

Resources for Project Roomkey Hotel Operators and Staff

Click here for a list of resources for Project Roomkey Hotel Operators and Staff.

Click here for Updates and Frequently Asked Questions for Project Roomkey Hotel Operators and Staff.

Operation Safer Ground: Stories of Success

Stories from Operation Safer Ground, Radisson Hotel, Oakland:

After some initial transition, one of our PRK guests began working with staff to get connected to mental health, housing navigation services. This person was able to get connected to full wrap-around services, including the re-start of SSI, and at the end of October they moved into permanent housing.

One of our elderly guests came to us with no family connections and with limited ability to speak English. This person had been chronically homeless for over a year. During their stay at the Safer Ground hotel this guest was able to connect with doctors, receive a much needed cataract surgery on both eyes, as well as additional home support services. We recently referred this guest to rapid rehousing.

A pregnant guest came to our Safer Ground site having received no prior prenatal care. She was able to work with a housing navigator to get connected to a doctor and the medical care she was in need of. This guest was recently housed and had her baby! They are doing great and remain connected with the housing navigator as supplementary support.

Stories from Operation Safer Ground, Residence Inn, Livermore:

One of our Safer Ground guests that had previously struggled with substance abuse was able to build enough trust with our staff that they were able to engage in a process to regain retirement benefits and other income. This client was able to move into his own place, and has reconnected with their case manager and needed medical care services. The client is pretty self-sufficient, but needed the space we were able to provide to get some things in order so that they could successfully transition to permanent housing.

Click here for more stories of success.

Operation Safer Ground: Overview of Clients Served and Exits

As of 06/04/21

*Additional exit destinations include: shelter/ temporary housing, medical/ treatment facilities, and other destinations

Operation Safer Ground: Monthly Exits to Housing

As of 06/04/21

Safer Ground: Demographics – Combined Race and Ethnicity

As of 06/04/21

**All Hispanic/Latino individuals included regardless of race. Categories are mutually exclusive.