Project Roomkey


Stories of Success

About Project Roomkey Alameda County

Updated December 2022. 

Project Roomkey (PRK) is winding down in Alameda County.  Isolation/Quarantine (I/Q) resources in our community are — and will be — very limited this winter.  For information on available resources, please contact Health Care for the Homeless at  

Alameda County’s PRK program was a major component of the County COVID-19 response by providing isolation and quarantine locations for people who are COVID+ or exposed, and safe shelter for people who are homeless and at high risk for complications from the disease. Project Roomkey assisted people from every city and the unincorporated area in Alameda County.

Alameda County’s Project Roomkey achieved major success by moving over 1,700 homeless people from a PRK hotel site into permanent housing.  This achievement is a result of the incredible work and collaboration between our non-profit community of providers, the Alameda County Office of Homeless Care and Coordination and additional partners throughout Alameda County.

A study conducted in Alameda County finds that Project Roomkey has improved outcomes for people experiencing homelessness. The study reports that, compared to typical shelter models, Project Roomkey’s non-congregate shelter model paired with on-site healthcare services has made shelter more appealing to people living outside, has helped address long-standing health needs, and has found housing for those exiting the program at a rate nearly double that from traditional congregate shelters.

Operation Safer Ground: Stories of Success

Last Days of the Radisson: As Project Roomkey Shutter, Residents Seek New Homes

Vacant hotel rooms offer step toward stable housing in California - Marketplace

Rosemary is a mom with 5 children all under the ages 7, 2 of which are special needs. She was a survivor of Domestic Violence. She and her family due to COVID and the pandemic came to stay at our PRK site early summer of 2020. During that time they experienced many setbacks. Due to untreated medical conditions of mom she found herself faced with COVID. She was one who ended up in a coma and with some love and support from family was able to make it back to the hotel. At the hotel she received support from the staff and the nursing staff. For Rosemary it was important for her to push on and continue to live for her children. She was connected to a doctor and began working on her health. When the PRK program hotel closed she and her family moved to another PRK hotel site but Rosemary continued working with all of her supporters. She had a great care team. Once again Rosemary had another setback, her sister who was the biggest family support passed away leaving Rosemary feeling hopeless and depressed. Her care team all came together and continued supporting her. It was in September 2021 Rosemary and her family moved into their new home (Oakland Housing Authority units), just in time for two of the little ones to have their birthday in their home. Rosemary has been such an AWESOME mom, doing what she needed to do for her children. “It’s really wonderful what has happened to me and my family because of your program and all the help and support I’ve received, we are in a much better place now and we are safe. We are safe from domestic violence and the pandemic and my kids are healthy, happy and safe”. Rosemary's health is getting better every day because she has a roof over her head and a place to call “home” for her and her family.

Stories from Operation Safer Ground, Radisson Hotel, Oakland:

After some initial transition, one of our PRK guests began working with staff to get connected to mental health, housing navigation services. This person was able to get connected to full wrap-around services, including the re-start of SSI, and at the end of October they moved into permanent housing.

One of our elderly guests came to us with no family connections and with limited ability to speak English. This person had been chronically homeless for over a year. During their stay at the Safer Ground hotel this guest was able to connect with doctors, receive a much needed cataract surgery on both eyes, as well as additional home support services. We recently referred this guest to rapid rehousing.

A pregnant guest came to our Safer Ground site having received no prior prenatal care. She was able to work with a housing navigator to get connected to a doctor and the medical care she was in need of. This guest was recently housed and had her baby! They are doing great and remain connected with the housing navigator as supplementary support.

Click here for more stories of success.

Final Project Roomkey Data

Operation Safer Ground: Overview of Clients Served and Exits

As of 09/30/22

 A circle graph showing the data for all clients in hotels and shelters

*Additional exit destinations include: shelter/ temporary housing, medical/ treatment facilities, and other destinations

Safer Ground: Demographics – Combined Race and Ethnicity*​

As of 09/30/22
Bar graph showing Safer Ground Demographics

Operation Safer Ground: Monthly Exits to Housing

As of 09/30/22

Bar graph showing monthly exit to housing

**All Hispanic/Latino individuals included regardless of race. Categories are mutually exclusive.