Project Roomkey Updates


About Project Roomkey Alameda County

Updated September 15, 2021. 

We are proud to announce that as of this week, over 1,000 homeless people have moved from Alameda County’s Project Roomkey hotels into permanent housing. This milestone is a result of the incredible work and collaboration between our non-profit community of providers, the Alameda County Office of Homeless Care and Coordination and additional partners throughout Alameda County.

Project Roomkey Alameda County continues to prevent the spread of COVID 19 by providing isolation and quarantine locations for people who are COVID+ or exposed, and safe shelter for people who are homeless and at high risk for complications from the disease. Project Roomkey has assisted people from every city and the unincorporated area in Alameda County. In Safer Ground sites, we are only able to accept referrals for people who are homeless with conditions that place them at highest risk for complications from COVID-19. 

There are two types of Project Roomkey sites:

  1. Operation Safer Ground sites serve people experiencing homelessness who are over the age of 65 or otherwise at high risk (medically fragile), or both.
  2. Operation Comfort sites serve people experiencing homelessnessand who 1) tested positive for COVID-19, or 2) are experiencing signs and symptoms of COVID-19, and/or have been exposed to COVID-19.

For more information on eligibility and referrals, please contact

Project Roomkey Occupancy and Status – as of July 21, 2021

Operation Safer Ground: Stories of Success

Stories from Operation Safer Ground, Radisson Hotel, Oakland:

After some initial transition, one of our PRK guests began working with staff to get connected to mental health, housing navigation services. This person was able to get connected to full wrap-around services, including the re-start of SSI, and at the end of October they moved into permanent housing.

One of our elderly guests came to us with no family connections and with limited ability to speak English. This person had been chronically homeless for over a year. During their stay at the Safer Ground hotel this guest was able to connect with doctors, receive a much needed cataract surgery on both eyes, as well as additional home support services. We recently referred this guest to rapid rehousing.

A pregnant guest came to our Safer Ground site having received no prior prenatal care. She was able to work with a housing navigator to get connected to a doctor and the medical care she was in need of. This guest was recently housed and had her baby! They are doing great and remain connected with the housing navigator as supplementary support.

Stories from Operation Safer Ground, Residence Inn, Livermore:

One of our Safer Ground guests that had previously struggled with substance abuse was able to build enough trust with our staff that they were able to engage in a process to regain retirement benefits and other income. This client was able to move into his own place, and has reconnected with their case manager and needed medical care services. The client is pretty self-sufficient, but needed the space we were able to provide to get some things in order so that they could successfully transition to permanent housing.

Click here for more stories of success.

Operation Safer Ground: Overview of Clients Served and Exits

As of 09/10/21

*Additional exit destinations include: shelter/ temporary housing, medical/ treatment facilities, and other destinations

Operation Safer Ground: Monthly Exits to Housing

As of 09/10/21

Safer Ground: Demographics – Combined Race and Ethnicity

As of 09/10/21

**All Hispanic/Latino individuals included regardless of race. Categories are mutually exclusive.