Management Team

Portrait of JonathanJonathan Russell

Jonathan serves as the Director of Alameda County Health Housing and Homelessness Services. As a seasoned systems strategist and former non-profit executive, he brings a wealth of experience and to his role. Before his appointment in March 2024, Jonathan was the Chief Strategy and Impact Officer at Bay Area Community Services (BACS), a leading non-profit organization specializing in behavioral health, homelessness services, and housing development across five counties in the greater Bay Area. In this capacity, he was responsible for steering strategic direction, program design, and new business and fund development. His role also encompassed managing government and external relations, real estate development, data analytics, evaluations, community engagement, advocacy, and policy.

Jonathan's extensive experience includes leading direct service teams and large scale program operations on Skid Row, Los Angeles, and overseeing a diverse portfolio of program operations, from homelessness prevention to affordable housing development, throughout the Bay Area. This background has endowed him with a deep and diverse practitioner's knowledge and a solid grounding in systems and policy, particularly in the areas of homelessness and behavioral health, rooted in a racial and housing justice lens. Residing on Ohlone Chochenyo land in the East Bay, he continues to advocate for and contribute to impactful change at the intersections of these critical social issues.

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portrait of Jeannette RodriguezJeannette Rodriguez
Deputy Director, Housing

Jeannette Rodriguez joined the Housing and Homelessness Services management team serving as the Housing Services Director. Prior to joining H&H, since 2010, Jeannette had been managing a portfolio of federal and state homelessness funding within the Housing and Community Development Department. Jeannette has over twenty-years of public service and nonprofit management experience and is committed to bridging connections with community-based partners. She holds a master’s in Public Administration and a bachelor’s in Anthropology. In her free time, she enjoys camping and outdoor adventures with her family.

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Picture of Suzanne WarnerSuzanne Warner
Deputy Director, Policy and Planning

Suzanne began her career in homeless services as the Administrative Officer for the VA's Homeless Department at the Palo Alto Health Care System. She took on a dual program manager role in 2008 when Congress authorized the new HUD-VASH program, and began working with local housing authorities to house as many veterans as possible.
In 2012, Suzanne joined Alameda County Health Care for the Homeless program to support the development and implementation of the Trust Health Center in downtown Oakland. Since that time, Suzanne has held several positions in Alameda County supporting efforts to end homelessness.

Prior to entering the homeless services sector, Suzanne spent several years as a learning center director and instructional consultant supporting children and adults with learning differences. Suzanne holds a master's in Public Administration and a bachelor's in Psychology. In her spare time, Suzanne enjoys playing classical piano and jogging around town.  

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portrait of Alex BakerAlex Baker
Manager, Homeless Management Information System

Alex received a BA from Sacramento State, an MSW from CSUEB, and began working in Alameda County inpatient/ Outpatient acute and subacute mental health hospitals. After 7 years transitioned into a management role at Life Long Medical as the Director of the mental health department. From that experience took the opportunity to work in high education and developed one of the most well-known Basic Needs programs in the Cal State University system. This program provided food, housing, financial support, clothing, and full wrap around support for the entire student population. This was all possible by securing contracts with Alameda County food bank, Starbucks, Safeway, Menswear house to name a few. This program won most innovative program, was highlighted on all bay area newspapers, media outlets and your local talk radio shows. Since then, has held management positions with Alameda County SAA and Kaiser Permanente TPMG building programs and high performing teams. Most recently rejoined Alameda County Housing and Community Development with the HMIS team.  

Passions outside of work include spending quality time with family, Photography/Cinemaphotography, and playing sports.   

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Portrait of LucyLucy Kasdin
Director, Health Care for the Homeless 

Lucy Kasdin, LCSW is the Director of Alameda County Health Care for the Homeless Program (ACHCH).  She is a Licensed Clinical Social Worker, who has worked with the ACHCH program since 2016 and has over 17 years of experience providing mental health and social services to homeless, aging and vulnerable persons.  She earned her Master’s degree in Social Welfare from Columbia University. Among her duties she provides leadership, direction and oversight over ACHCH directly-provided and contracted services and operations, including the ACHCH TRUST Clinic, ACHCH Street and Shelter Health, oral health services, and other contracted homeless health care services provided by ACHCH. 

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portrait of Daniel ScottDaniel Scott
Housing Subsidy Manager 

Daniel received a BA from UC Berkeley, an MPA from CSUEB, and joined Alameda County Housing and Community Development Department (HCD) in 2007 as a Program Specialist supporting Continuum of Care grants. In August 2023 the HCD Homeless Division transferred to OHCC to improve coordination among the County teams that provide support to homeless persons in our County.  Daniel administers multiple grants and contracts that provide supportive services, operations funding, and rental assistance for disabled unhoused persons.  

Passions outside of work include, running along French trail in Reinhardt Regional Park, playing indoor and grass volleyball, swimming in warm waters, and walking for hours in new cities.  

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portrait of Riley WilkersonRiley Wilkerson
Manager, Continuum of Care Strategies and Programs

Riley started working in homelessness in 1988, working at the BOSS Berkeley shelter.  He also worked at Eden I&R and the Marin Housing Authority before coming to Alameda County HCD.  He has been at HCD for 20+ years and during that time has administered nearly every HUD homeless program.   Riley has a BA in Communications from UC Berkeley (Go Bears!) and a MPA from CSU East Bay.   

Riley’s happy place is spending time with his wife of 29 years, his two daughters and tending to his menagerie of two rescue dogs (one visiting from college), two rescue cats, a flock of chickens and a guinea pig. 

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portrait of Schalon WoodsSchalon Woods
Housing Services Director 

BA History and MSW from Cal State Hayward/Eastbay.

Schalon Woods is a Licensed Social Worker with over 18 years’ experience as a mental health provider in Alameda County. Schalon is the clinical supervisor for Housing Services Office where she manages permanent supportive housing, interim housing/shelters and licensed board and care programs. As a social justice advocates, Schalon believes housing and health access are human rights!

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Team Members

portrait of Schalon WoodsIdrees Aalimi
Homekey Operations Coordinator  

Idrees Aalimi joined the Housing and Homelessness Services in November 2023 as Homekey Operations Coordinator. He has bachelor’s degree in Diplomacy and Administration from Kabul University. Idrees has more than 15 years of working experience with non-profit, government agencies and international organizations in areas related to program management, policy and legal reform, human rights, gender equality and admin and operations. Prior to joining H&H, since 2007 he worked with US Department of State/INL, United Nations Development Program (UNDP), Jewish Family and Community Services-East Bay and Alameda County Child Support Services (ACCSS). Idrees is deeply passionate with the work he is doing and he is committed in helping the underserved communities he has been working with. He is a multilingual and is fluent in Dari/Farsi, Pashto and Urdu and understands Hindi

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Portrait of TedTed Aames
Program Manager

Prior to joining Alameda County HCH in July 2014, Ted was the Assistant Behavioral Health Clinical Director at a federally qualified health center (FQHC) in a remote, rural, economically depressed area of extraordinary natural beauty on the Northern California coast in Mendocino County. After two rewarding years of FQHC service and communing with nature Ted was longing for the energy and diversity of the Bay Area, which felt like home from the moment he arrived from the Midwest 20+ years ago. A clinical psychologist by training, Ted was delighted to join the ACHCH team and welcomed the opportunity to continue to provide high quality patient-centered FQHC service to Alameda County residents. Ted is proud to be part of an organization that cares for its community and values the significance of being recognized and respected as an individual. In his present position as ACHCH Program Manager, Ted oversees the ACHCH Street Health and Shelter Health programs direct service staff as well as provides one day of direct patient care at the LifeLong Medical Care TRUST Clinic.

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Sherry Almandsmith
Housing Specialist II

Sherry Almandsmith joined H&H in August 2023 from Alameda County Housing and Community Development Department. She administers state and federal grants that fund housing and support services for people who are homeless. Prior to working for Alameda County, she conducted social policy research and program evaluation on services for a range of disadvantaged populations, including job seekers, limited English speakers, people with mental illness, traumatic brain injury, and other disabilities. She holds a joint Master degree in Public Health and City Planning from U.C. Berkeley.

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Wale Arshad
Psychiatric Nurse Practitioner

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portrait of Zoe BassZoe Bailey
Supportive Housing Stability Liaison

Zoe Bailey joined Alameda County Health Housing and Homelessness Serivces team in March 2021. As a Supportive Housing Stability Liaison, Zoe is responsible for advocating and creating innovative solutions to supportive housing units with the goal of maintaining stable housing for all tenants.  

Zoe previously served as a Psychiatric Social Worker for San Mateo County Children and Family Services where she was a liaison for the Katie A/ Pathways to Wellbeing program while also providing direct therapeutic services to children and families. 

Zoe earned Master’s degrees in Social Welfare from UC Berkeley. She is passionate about creating spaces of safety and curiosity, advocating for quality care for all and multi-disciplinary collaboration.

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Portrait of KathyKathy Barron
Administrative Assistant

Kathy Barron has been working with Health Care Services Agency since February 2017. Her first assignment was with Alameda County Care Connect and in 2019, transferred to the Health Care for the Homeless program.

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Portrait of AislinnDr. Asislinn Bird
Director, Integrated Care 

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portrait of colleen budenholzerColleen Budenholzer
Housing Portfolio Manager

Colleen joined the Alameda County team in June 2019. Colleen came to Alameda County with 8 years of experience working toward housing justice as a director of shelter programs and a direct service provider. Colleen earned a Master’s of Social Welfare from UC Berkeley. She believes that housing is a basic human right and is passionate about creating systems change and shifting paradigms until all individuals have access to stable housing and the opportunity to thrive.

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portrait of Schalon WoodsSuzanne Campillo
Information System Analyst

Suzanne joined the Alameda HMIS team in 2021, she is detail-oriented system analyst with 15+ years of experience in project management, data analysis, technical support, and data quality. Prior to working at Alameda County, she was a senior quality assurance engineer. Suzanne has a BS in Information Systems from Drexel University, Philadelphia, PA.  Outside of work, Suzanne enjoys spending time at National Parks, crafting and spending time with her family.

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Portrait of Yen Yen CaoYen Yen Cao
Administrative Specialist

Yen Yen started at Alameda County Public Health in the Emergency Preparedness Program in 2017, supported the COVID response since the very first day of the pandemic in December 2019 and joined HHS in August 2022. Yen Yen holds a bachelor’s degree in Hospitality Management. She has managed restaurants and hotels in her prior life. She loves spending her time with her family, trying out local breweries, cooking/baking new recipes, and being a plant mom.

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Portrait of TonyTony Carroll
Community Health Outreach Worker

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Jessica Chappell
Administrative Assistant

supports the Shelter plus Care (S+C) Team. S+C is a HUD funded program that provides housing subsidies and supportive services for disabled and homeless persons in the County.  Jessica provides direct support to the S+C email inbox by processing requests and tracking housing referrals and supports the team on various ongoing projects.  Prior to joining Alameda County Jessica worked for more than 15 years in Real Estate and Mortgage Lending.  Outside of work Jessica enjoys photography, cooking, reading and traveling with her family.

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portrait of Kevin CharlesKevin Charles
Housing Office Liaison

Kevin Charles transitioned to H&H in January 2021 from his position as an Alameda County Behavioral Healthcare social worker at the Juvenile Justice Center. Before coming to Alameda County, Kevin worked for Marin County Mental Health as a school-based clinician and coordinated the juvenile drug courts for Contra Costa County Alcohol and Other Drugs Services. As a Housing Services Liaison, he works with housing and services providers to help residents live the healthiest and freest lives possible.

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Portrait of PhilPhil Clark
Homeless Services Regional Coordinator 

Phil Clark is the Homeless Services Regional Coordinator Mid-County at Health Care for the Homeless.  He has worked in a variety of non-profit and governmental settings since 1986, working in London, San Francisco, Kaua’i and Oakland. His career has focused on HIV, homelessness, supportive housing development, workforce development and hospice, ensuring a high standard of care to families and individuals with complex histories of mental health, substance use, homelessness and disenfranchisement.

He has a strong commitment to housing justice, community reconciliation and to ensuring equitable access to services and care.  He is driven by a deep personal commitment to harm reduction, inclusion, and to supplying high impact culturally humble services to vulnerable populations.

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Portrait of ElaineElaine Colon
Community Health Outreach Worker


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portrait of William CraryWilliam Crary 
Home Stretch Program Specialist

William joined H&H in July 2023 after five years of leading health justice initiatives on Prevention Institute’s Safety and Wellbeing team. He brings experience building community-led coalitions and delivering technical assistance focused on the root causes of inequities. As a program specialist, William strives to support community members, service providers, property managers, and subsidy administrators navigate pathways to permanent supportive housing. Before receiving a Master of Social Welfare from UC Berkeley, he managed food-based and nature-focused community building projects emphasizing authentic community engagement, cultural expression, popular education, and joy. Although his current role happens behind the scenes, some of his fondest memories involve direct service work facilitating bicycle repair workshops to promote wellness, mentoring recent immigrants seeking employment and community, and teaching UC Berkeley undergraduates the foundations of critical sociology. To spark a spirited discussion with William, just drop one of these magic phrases: public libraries, potlucks, playlists, or dog-friendly hikes.

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Camila Curtis-Contreras
Registered Nurse

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Portrait of Celeste de Leon-PereyCeleste de Leon-Perey
Program Assistant

Celeste joined the Home Stretch Program in April 2017. As she has been the public’s first point of contact for Home Stretch, Celeste also supports the team in receiving and processing matches for permanent supportive housing, data entry and reporting, and other related duties. She finds her role beyond rewarding, collaborating with talented co-workers, providers, serving and supporting the community with housing resources for those who need them most. Celeste  spent remarkable 7 years in other Alameda County Agencies’ SSA,HCSA-HR, Assessor  with tasked positions . She enjoys her weekends spending time with her two grandchildren, gardening, taking walks and daytrips with friends and family.

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Portrait of Diane Diane Del Pozo
Registered Nurse 

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portrait of DeirdreDeirdre Donovan
Data Quality Analyst

Deirdre brings more than 30 years of technology experience in diverse environments, including government, education, law enforcement, healthcare, and software development to her Homelessness Management Information System (HMIS) Administration and Data Quality Management role at ACH. She has worked in Homelessness systems administration and data management since 2016, for the San Francisco Department of Homelessness & Supportive Housing, for Alameda County Care Connect in the Data Exchange Unit, and for Alameda County Housing & Community Development on the HMIS Systems Administration Team. As a person with lived experience of homelessness, she has an affinity for her work, and special affection for all those committed to ending homelessness. She is currently completing her dissertation in Educational Leadership at San Francisco State University, focusing on systems level trauma informed practices. In her free time, Deirdre loves singing and playing Americana music on guitar, upright bass, and mandola, as well as domestic and international travel. 

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portrait of Schalon WoodsMichael Drane
Coordinated Entry Contracts and Compliance Manager

Michael Drane is the Coordinated Entry Contracts and Compliance Manager for the Coordinated Entry team, working with local partners to ensure that all community members have safe, healthy, and dignified housing where they can thrive. He joined H&H in July 2023 and brings to the team ten years of experience in housing and homeless services, including six years in Alameda County’s Housing and Community Development Department.  

Michael has a master’s degree in Public Policy from UC Berkeley’s Goldman School and a bachelor’s in History and Geography with a Social Studies teaching certification from Shippensburg University. He enjoys time with his family and learning how the past speaks to the present, spending his free time playing traditional music on the uilleann pipes, researching genealogy, and practicing regenerative agriculture with his flock of sheep.

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Andy Duong
Information Systems Specialist

Andy joined Alameda County in 2015, working at the Probation department servicing mainly JJC in San Leandro.  He was involved in the infrastructure and technology build setup at the recently established ECHOJ site in Dublin.  He joined the HMIS team at HCD in 2017 and has been working in the homelessness side since.  Prior to joining the county, he worked in data forensics in the e-discovery field in Silicon Valley for 7+ years after being acquired by HP.   Andy has a BA in American Studies with an emphasis in Education in Minority Communities from UC Berkeley (Go Bears!).

Andy is an Oakland native and enjoys the outdoors, frequently visiting places like Muir Beach, Stinson, Fort Bragg and others along the northern California coast.

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Portrait of Letty ElenesLetty Elenes
Program Specialist

Letty Elenes is an award-winning strategist with strengths in identifying, developing, and executing the start-to-end process of successful innovative programs. Accomplished increasing engagement, expanding resources, and building relationships with organizational partners. Recognized as a strong advocate leader within the mental health community with the ability to assess and solve problems, resulting in positive outcomes for participants and organizations. She is the co-author of WRAP® for Youth (Wellness Recovery Action Plan) and an international public speaker. Letty joined the Home Stretch team in 2022.

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Portrait of Martha EliasMartha Elias
Senior Management Analyst

As Senior Management Analyst for Housing and Homelessness Services, Martha works as data lead, assisting with grant and program reporting, data analysis, and data quality.

Martha began her career in direct service to her community which included work as advocate for the homeless at the San Francisco Bar Association’s Homeless Advocacy Project, counselor to survivors of domestic violence with the Chicago Abused Women’s Coalition, and school social worker in the Chicago Public Schools (CPS). She moved from direct service to organizational work when she discovered her passion for affecting her community on a macro level using data. As Data Systems Manager with CPS and Program Portfolio Manager with After School Matters, Martha used her skills to move equity efforts forward for Latina/e/o and Black youth by finding and responding to gaps in programming and outreach. Martha received her Master’s degree from the Jane Addams College of Social Work at the University of Illinois at Chicago.

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portrait of Yaa EninYaa Enin
Senior Financial Services Specialist


Yaa joined Housing and Homelessness Servcies  as the Senior Financial Services Specialist in October 2021. She received her a BS in Health Science and worked in the public health sector for 9 years focusing on Maternal, Child, and Adolescent Health. Realizing that she had a passion for administration she received an MBA from Cal State East Bay in 2020. She comes to the County of Alameda in hopes of increasing and strengthening her skills in public finance and supporting programs that aim to improve the lives and well-being of people and communities. Yaa enjoys reading, exploring, and traveling in her spare time.

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Portrait of Anna EricksonAnna Erickson

Anna has been in the administrative support field for over 20 years. She has been with Alameda County since 2002 and joined Housing and Homelessness Services in June 2020. She manages the calendars of the management team and provides administrative support to the entire team. Anna loves cooking, dancing, singing, and all things purple.

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Portrait of Amy FaulstichAmy Faulstich
Housing Development and Capacity Coordinator

Amy Faulstich joined Housing and Homelessness Services team in April 2022 to serve as the Housing Development and Capacity Coordinator. Prior to joining HHS, Amy has been managing projects in partnership with communities at the local level and regionally in the Bay Area for 16 years.  Amy was a Mental Health Services Act Coordinator for Sonoma County for 5 years and has 6 years of experience in suicide prevention and behavioral health workforce development. She holds a master’s in Social Work from San Francisco State. In her free time, she enjoys going to the beach, swimming and riding her bike in Alameda. 

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Portrait of Anna FellersAnna Fellers
Home Stretch Program Manager

Anna and her team are responsible for matching and referral to permanent housing resources across the County as well as administering the Home Stretch Housing Assistance Fund. 

Anna comes to H&H after nearly two decades of direct service at community-based organizations in Alameda, Contra Costa, and San Diego Counties.  While Anna has long served unhoused and under housed families, she is excited to be working with the incredible H&H team to be working more directly to address this basic human need.  

Anna first came to Alameda County as a part of the Whole Person Care pilot, focused on improving collaboration across large and historically siloed systems.  Beginning in March 2020, Anna had the privilege to be a part of community collaboration in action through the implementation of Project Roomkey, part of California’s response to the COVID-19 pandemic.

Anna earned a Master’s degrees in Social Welfare from UC Berkeley.  In her spare time, she enjoys all things music, discovering new corners of the Bay Area, knitting projects, and really good coffee.

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Portrait of AmyAmy Garlin
Medical Director 

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portrait of Amanda GartinAmanda Gartin
Administrative Specialist

Amanda Gartin has been working with Alameda County Health since April 2017. She first started working with Care Connect and transitioned to the Home Stretch team November 2019. Since being with Home Stretch she has managed the day to day needs of the Home Stretch Housing Assistance Fund.

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Portrait of JoelJoel Goldsmith
Program Specialist

Joel Goldsmith grew up in beautiful Oakland California. He transitioned to H&H in March of 2022 from Alameda County Cares Connect, where he worked on the County’s Project Roomkey program. Joel’s background is in community-based emergency mental health. Joel serves on the Board of Directors for an avant garde dance theater in San Francisco and is a founding member of a photography collective. Joel has shown artwork at The Museum  of Contemporary Art, San Diego, San Francisco Camerawork, and regularly publishes work in The Racket, SF.

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portrait of Ponnie HillPhonethip "Ponnie" Hill
Administrative Specialist

Ponnie has over 20 years of experience in the finance field. Ponnie joined Alameda County in 2019 and has found a sense of satisfaction helping her community through her role with H&H. She grew up in Oakland and loves to spend time with her family and friends.

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Portrait of NoemiNoemi Joves
Medical Assistant

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Picture of Joshua LevineJoshua Levine
Housing Community Supports Quality Improvement and Training Coordinator

Josh joined Housing and Homelessness Services in June 2022 and serves on the Housing Community Supports team as Quality Improvement and Training Coordinator. In this capacity he supports QI/QA and training activities of the HCS program and provides onboarding and technical assistance to community-based providers to support their HCS program operations. Before joining H&H, Josh was a Senior Program Manager with the Berkeley Food and Housing Project, where he oversaw four direct-services programs focused on housing support and homelessness services.

 Prior to moving to California in 2019, Josh lived in Washington, DC for 12 years, where he served two years as an AmeriCorps volunteer in education settings, managed a farmer’s market and its associated food access programming targeted at low-income clientele, completed graduate school at the University of Maryland - College Park, and interned/worked at the FDA’s Center for Food Safety and Applied Nutrition. Josh holds a master’s in Public Health and a bachelor’s in Biochemistry. Outside of work, he enjoys wrastlin’ with his two young daughters and exploring the endless hiking and biking trains in Marin County, where he lives with his family.

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Portrait of Lorraine Lilley

Lorraine Lilley
Housing Resource Specialist

Lorraine Lilley, PhD has served as an Alameda County, Housing Resource Specialist, BHCS for over 30 years. As a Housing Support Program (HSP) liaison, she remains committed to linking supportive services to county contracted licensed residential care providers, who are providing care to serious and chronic adult and elder mentally ill residents, to ensure that they receive the best quality of care possible, reduce hospital recidivism and prevent homelessness.

Born and raised in New York and North Carolina, Lorraine has resided in California for 40 years and has two adult children. She has a Master’s Degree in Counseling Psychology from California State University Hayward, CA and Doctorate Degree in Clinical Psychology and Organizational Psychology from the Center for Psychological Studies in Albany, California. 

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Portrait of WilmaWilma Lozada
Social Worker

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portrait of Jennifer LuckyJennifer Lucky
Policy and Communications Coordinator 

Jennifer Lucky, MPH has been working with Alameda County Health since 2016. Before joining Housing and Homelessness Services in March 2020, she worked in the Alameda County Public Health Department with the Health Equity Policy and Planning Unit. Prior to her work with Alameda County, Jennifer worked as a Project Director conducting Health Impact Assessment projects and trainings throughout the U.S. Jennifer holds a master’s degree in public health from UCLA and an undergraduate degree in natural resource ecology from the University of Michigan. She is passionate about identifying ways to encourage collaboration and meaningful involvement in public decision making processes. Jennifer is excited to be a part of HHS and involved with efforts to improve homeless system operations and identify solutions to homelessness in Alameda County.

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Portrait of DavidDavid Modersbach
Grants & Special projects


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Picture of Hannah MooreHannah K. Moore

Special Populations  and Equity Manager

Hannah Moore studied Collective Health at the Federal University of Bahia in Salvador Bahia Brazil where she focused on the relationship between police violence, Black masculinity, and art as a tool of liberation. Prior to that Hannah crafted her undergraduate degree at the University of California Berkeley in the department of Interdisciplinary Studies to reflect Community Health and Empowerment where she focused on the Fruitvale Gang Injunction, the health impacts of policing on communities of color and the grassroots responses to the Gang Injunction, while minoring in urban education.

 Hannah is committed to racial equity and justice viewing the world through a Black feminist lens in all she does. She started in H&H as the Youth Development Program Manager Hannah leads the build out of a youth unit in the County’s homeless response system, centering the wisdom and experiences of insecurely housed youth. Hannah continues to think critically about the ways we are implementing and evaluating youth programming that centers equity, joy and wellbeing.

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Portrait of TerriTerri Moore
Contracts Manager

Terri Moore is Alameda County Health (ACH) Administrative Specialist II/ACHCH Contracts Manager. In her position, which she has held since August 2017, Terri is responsible for contract development and administration. Before coming to ACH Health Care for the Homeless, Terri was the Business Manager for Behavioral Health Department Vocational Program and the Program Coordinator for the San Francisco Homeless Outreach Team. She has a background in business management and procurement for private industry. Terri holds a Master of Science degree in business administration. On June 16, 2023, Terri completed course requirements for the California State Association of Counties (CSAC), William “Bill” Chiat Institute for Excellence in County Government credentialing program. Terri was recognized and presented the CSAC Credential by CSAC Executives as well as comments made by the County Board of Supervisors during the February 2024 Board of Supervisor meeting.

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portrait of Tess MunkhjaralTsolmon (Tess) Munkhjaral
Management Analyst

Tsolmon Munkhjargal, a Mongolian native, joined Alameda County in 2020 before transitioning to H&H in April 2023 from her role in the Data Analytics team at the Data Exchange Unit of the Alameda County Health. Prior to this, Tsolmon gained extensive experience across various fields and industries, including project management & coordination, compliance, non-profit management and data analysis. However, her true passion for data science emerged during her tenure with the Data Exchange Unit.

Driven by her firm belief in humanity and the desire to make a difference, Tsolmon is committed to supporting those in need, especially young children. To this end, she runs a small non-profit program in Mongolia that provides school supplies to numerous children every year. Her passion and dedication for making a positive impact in the lives of others is a driving force in both her personal and professional life.

Tsolmon has a deep passion for traveling and has been fortunate enough to live in several different countries. Despite already speaking three languages, her love for learning about different cultures and languages compels her to expand her linguistic repertoire by continuously seeking out opportunities to learn new ones.  

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John Noe
Information Systems Specialist

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Luella PensePortrait of Luellarga
Deputy Director, Health Care for the Homeless


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portrait of Mona PalaciosMona Palacios
Administrative Services Manager

Mona joined the Alameda County Health (ACH) in July 2019, first with Alameda County Care Connect and then with Housing and Homelessness Services (H&H).  At H&H, Mona has worked with an interagency group of caring, dedicated people to implement Project Roomkey, part of California’s response to the COVID-19 pandemic. Before coming to ACH, Mona served for 10 years as the Executive Officer for the Alameda Local Agency Formation Commission (LAFCo) which oversees the organization and development of local governments. She received her Master’s degree in Public Administration degree from the New York University Wagner School of Public Service and a Bachelor’s degree from George Washington University. Born and raised in Miami, Florida, she is pleased to live on the West Coast, but misses the warmer waters of the Atlantic Ocean.

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Deidra Perry
Program Fiance Manager

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Nancy Quintero
Social Worker

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portrait of Schalon WoodsZikomo (Zeke) Robinson
Administrative Assistant

While spending the majority of my working life involved in a customer service capacity, I discovered that I had a knack for admin work while working in the Oakland field office during the 2020 Census.  Starting out as a Clerk, I was able to learn all things admin.  This included payroll, onboarding new employees, HR functions, and being responsible for training field personnel.  By the end of the campaign, I had become the Administrative Manager for the office and was responsible for the shipment of all sensitive documents to a Federal storage facility as well as closing out the office at the end of all operations.  Fast forward 18 months and I came to the County, via TAP, starting in the Registrar of Voters (ROV) picking up recall ballots.  From there, I was assigned to work a scan project in the Assessor’s Office where I learned how taxes are levied for businesses and dwellings.  Prior to joining H&H, I spent the last 18 months working as an Admin Assistant with CalAIM, formerly AC3/Care Connect.  While working with Nancy Halloran and Kim Angeles, my duties included providing HR support for the SHIE, DEU, and CHR units, as well as a number of other HR functions.  I very much look forward to being a part of H&H and doing my part to eradicate homelessness in the County and beyond.

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Portrait of PhoebePhoebe Rossiter
Registered Nurse


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Portrait of HannaHanna Toda
Homeless Services Regional Coordinator

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Karen Tuttle
Specialist Clerk

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portrait of Kawal UlandayKawal Ulanday
Senior Program Specialist

Kawal is a Licensed Clinical Social Worker with ten years of adolescent clinical background in school based health centers in Richmond and Oakland. He joined the county’s Housing Services Office in 2017 as a Behavioral Health Clinician in the MHSA Housing Program. He currently manages the county’s Supported Housing Learning Collaborative which works towards housing stability, quality improvement and capacity building of supported housing programs throughout the county. As a long time community activist, Kawal continues to uphold social justice and equity in mental health and promotes trauma informed practices, awareness of power and privilege and cultural affirmation in working with those we serve.

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Lynette Ward 
Homeless Services Regional Coordinator 

In 2020, Lynette Ward Lefort began her work as a Homeless Services Regional Coordinator at Health Care for the Homeless. She earned a Bachelor of Arts in Psychology from San Francisco State University and working towards a Master of Science in Social Work at Columbia University. Lynette has dedicated most of her professional life to the nonprofit sector. Over the last 20 years, she has worked with many of the hardest to reach populations, such as women recovering from chemical dependency, clients with co-occurring disorders, and transitioning age youth.  Before joining Healthcare for the, she worked as a Substance Abuse Treatment Specialist at the Alameda County Superior Court Office of Collaborative Courts. It was through her professional experiences that she began to understand the barriers and complexities that these specialized populations face. This led her to decide to be an advocate and social change agent for those communities.

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Lillawa Willie
EHR/Data Systems Manager 

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Qinglin Wu
Administrative Assistant

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Andrea Zeppa
Homeless Services Regional Coordinator

Andrea is a Licensed Clinical Social Worker with over ten years’ experience providing social work and case management services to unhoused neighbors in a variety of settings: emergency shelter, transitional housing, hospitals, medical clinics, and encampments. She transitioned into her position as North County Homeless Services Coordinator in 2020 from her role as Street Health Social Worker with Health Care for the Homeless. She holds a master’s in Social Work and a bachelor’s in Psychology.  As an East Bay native, it is important that she serves and gives back to the community in which she lives.  

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Casey Zirbel
Management Analyst 

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