Management Team

portrait of Kerry AbbottKerry Abbott

Kerry Abbott joined the Health Care Services Agency as Director of Homeless Care and Coordination at the end of 2019. In this role she directs the OHCC staff and oversees strategic planning related to the County’s homelessness work, facilitates partnerships with cities, and supports the countywide homelessness response system.  

Kerry has worked in homelessness and supportive housing for more than 25 years. She worked at the Tenderloin Housing Clinic in San Francisco for more than a decade, first as Program Director, and later as the agency’s first Deputy Director. She also founded and directed City Housing, Inc. to provide non-profit, client- centered property management, which later merged with the Tenderloin Housing Clinic. 

Kerry launched a consulting practice in 2005, working with housing developers, service providers, and government agencies around the Bay Area. Kerry then served as the first Deputy Director for Programs at the San Francisco Department of Homelessness and Supportive Housing from 2016-2019.  

"I do this work because everyone deserves a home. I am committed to racial equity, services that are compassionate, responsive, and consumer-driven, policies that support the leadership of people with lived experience, and partnering with all members of our community to end homelessness." 

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portrait of Suzanne WarnerSuzanne Warner
Policy and Planning Director

Suzanne began her career in homeless services as the Administrative Officer for the VA's Homeless Department at the Palo Alto Health Care System. She took on a dual program manager role in 2008 when Congress authorized the new HUD-VASH program, and began working with local housing authorities to house as many veterans as possible.
In 2012, Suzanne joined Alameda County's Health Care for the Homeless program to support the development and implementation of the Trust Health Center in downtown Oakland. Since that time, Suzanne has held several positions in Alameda County supporting efforts to end homelessness. 

Prior to entering the homeless services sector, Suzanne spent several years as a learning center director and instructional consultant supporting children and adults with learning differences. Suzanne holds a master's in Public Administration and a bachelor's in Psychology. In her spare time, Suzanne enjoys playing classical piano and jogging around town.  

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portrait of Jeannette RodriguezJeannette Rodriguez
Housing Services Director

Jeannette Rodriguez joins the Office of Homeless Care and Coordination management team serving as the Housing Services Director. Prior to joining OHCC, since 2010, Jeannette had been managing a portfolio of federal and state homelessness funding within the Housing and Community Development Department. Jeannette has over twenty-years of public service and nonprofit management experience and is committed to bridging connections with community-based partners. She holds a master’s in Public Administration and a bachelor’s in Anthropology. In her free time, she enjoys camping and outdoor adventures with her family.

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Team Members

portrait of Zoe BassZoe Bailey
Supportive Housing Stability Liaison

Zoe Bailey joined the Alameda County Office of Homeless Care and Coordination team in March 2021. As a Supportive Housing Stability Liaison, Zoe is responsible for advocating and creating innovative solutions to supportive housing units with the goal of maintaining stable housing for all tenants.  

Zoe previously served as a Psychiatric Social Worker for San Mateo County Children and Family Services where she was a liaison for the Katie A/ Pathways to Wellbeing program while also providing direct therapeutic services to children and families. 

Zoe earned Master’s degrees in Social Welfare from UC Berkeley. She is passionate about creating spaces of safety and curiosity, advocating for quality care for all and multi-disciplinary collaboration.

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portrait of colleen budenholzerColleen Budenholzer
Program Manager

Colleen joined the Alameda County team in June 2019 as the Home Stretch Program Manager. Colleen and her team are responsible for matching and referral to permanent supportive housing and administering the Home Stretch Housing Assistance Fund. Colleen came to Alameda County with 8 years of experience working toward housing justice as a director of shelter programs and a direct service provider. Colleen earned a Master’s of Social Welfare from UC Berkeley. She believes that housing is a basic human right and is passionate about creating systems change and shifting paradigms until all individuals have access to stable housing and the opportunity to thrive.

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portrait of Kevin CharlesKevin Charles
Housing Office Liaison

Kevin Charles transitioned to OHCC in January 2021 from his position as an Alameda County Behavioral Healthcare social worker at the Juvenile Justice Center. Before coming to Alameda County, Kevin worked for Marin County Mental Health as a school-based clinician and coordinated the juvenile drug courts for Contra Costa County Alcohol and Other Drugs Services. As a Housing Services Liaison, he works with housing and services providers to help residents live the healthiest and freest lives possible.

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portrait of Rasheda CharlowRasheda Charlow
Administrative Assistant

Rasheda was an Executive Assistant for over eleven years working in both the Entertainment and Technology Industries. She joined Alameda County Health Care Services Agency's Office of Homeless Care and Coordination as an Administrative Assistant in September 2021 and looks forward to aiding them in their mission to eliminate homelessness by 2026.

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Portrait of Celest d Leon-PereyCeleste de Leon-Perey
Program Assistant

Celeste joined the Home Stretch Program in April 2017. As she has been the public’s first point of contact for Home Stretch, Celeste also supports the team in receiving and processing matches for permanent supportive housing, data entry and reporting, and other related duties. She finds her role beyond rewarding, collaborating with talented co-workers, providers, serving and supporting the community with housing resources for those who need them most. Celeste  spent remarkable 7 years in other Alameda County Agencies’ SSA,HCSA-HR, Assessor  with tasked positions . She enjoys her weekends spending time with her two grandchildren, gardening, taking walks and daytrips with friends and family.

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Portrait of Martha EliasMartha Elias
Senior Management Analyst

As Senior Management Analyst for the Office of Homeless Care and Coordination, Martha works as data lead, assisting with grant and program reporting, data analysis, and data quality.

Martha began her career in direct service to her community which included work as advocate for the homeless at the San Francisco Bar Association’s Homeless Advocacy Project, counselor to survivors of domestic violence with the Chicago Abused Women’s Coalition, and school social worker in the Chicago Public Schools (CPS). She moved from direct service to organizational work when she discovered her passion for affecting her community on a macro level using data. As Data Systems Manager with CPS and Program Portfolio Manager with After School Matters, Martha used her skills to move equity efforts forward for Latinx and Black youth by finding and responding to gaps in programming and outreach. Martha received her Master’s degree from the Jane Addams College of Social Work at the University of Illinois at Chicago.

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Portrait of Anna EricksonAnna Erickson

Anna has been in the administrative support field for over 20 years. She has been with Alameda County since 2002 and joined the Office of Homeless Care and Coordination in June 2020. She manages the calendars of the management team and provides administrative support to the entire team. Anna loves cooking, dancing, singing, and all things purple.

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portrait of Grant EshooGrant Eshoo
Program Specialist

Grant joined the Home Stretch team in December 2019, excited to join the County’s efforts to end homelessness. Previously, Grant spent several years at the City of Alameda’s Housing Authority implementing the City’s Rent Program, which regulated rent increases and evictions in the City. Prior to that, Grant worked at several local nonprofit fair housing organizations providing counseling, consultation, education and outreach, and advocacy services to tenants, landlords, homeowners, and real estate and property management companies. Grant holds a bachelor’s degree in history and literature from the University of California, Santa Cruz, and a law degree from Hofstra University. Outside of work, he loves spending time with friends and family, baking, hiking, traveling, and learning French so he can more easily speak with his French-Canadian in-laws and friends.

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portrait of Amanda GartinAmanda Gartin
Administrative Specialist

Amanda Gartin has been working with Alameda County Health Care Services Agency since April 2017. She first started working with Care Connect and transitioned to the Home Stretch team November 2019. Since being with Home Stretch she has managed the day to day needs of the Home Stretch Housing Assistance Fund.

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portrait of LaWanda GreenLaWanda Green
Interim Housing Program Manager

LaWanda Green serves as the Interim Housing Program Manager. LaWanda leads the planning and implementation of interim housing in Alameda County, and she joined OHCC in 2020. Before her time with the county, she worked with diverse populations in the Criminal Justice System for over 19 years. LaWanda spent 12 years working in program implantation for the Criminal Justice System. Leading programs such as Youth Offender programs, Mentor Training programs, Specialized Female and Lifer programs.

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portrait of Ponnie HillPhonethip "Ponnie" Hill
Administrative Specialist II

Ponnie has over 20 years of experience in the finance field. Ponnie joined Alameda County in 2019 and has found a sense of satisfaction helping her community through her role with OHCC. She grew up in Oakland and loves to spend time with her family and friends.

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Portrait of Lorraine Lilley

Lorraine Lilley
Housing Resource Specialist

Lorraine Lilley, PhD has served as an Alameda County, Housing Resource Specialist, BHCS for over 30 years. As a Housing Support Program (HSP) liaison, she remains committed to linking supportive services to county contracted licensed residential care providers, who are providing care to serious and chronic adult and elder mentally ill residents, to ensure that they receive the best quality of care possible, reduce hospital recidivism and prevent homelessness.

Born and raised in New York and North Carolina, Lorraine has resided in California for 40 years and has two adult children. She has a Master’s Degree in Counseling Psychology from California State University Hayward, CA and Doctorate Degree in Clinical Psychology and Organizational Psychology from the Center for Psychological Studies in Albany, California. 

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portrait of Jennifer LuckyJennifer Lucky
Policy and Communications Coordinator 

Jennifer Lucky, MPH has been working with Alameda County Health Care Services Agency since 2016. Before joining the Office of Homeless Care and Coordination in March 2020, she worked in the Alameda County Public Health Department with the Health Equity Policy and Planning Unit. Prior to her work with Alameda County, Jennifer worked as a Project Director conducting Health Impact Assessment projects and trainings throughout the U.S. Jennifer holds a master’s degree in public health from UCLA and an undergraduate degree in natural resource ecology from the University of Michigan. She is passionate about identifying ways to encourage collaboration and meaningful involvement in public decision making processes. Jennifer is excited to be a part of the OHCC and involved with efforts to improve homeless system operations and identify solutions to homelessness in Alameda County.

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Portrait of Martin PachecoMartin Pacheco
Housing Service Coordinator

For over a decade, Martin Pacheco’s passion has been dedicated to assisting Consumers/Clients with severe mental illness reach their Housing and Competitive Employment goals.  For the last three years, Martin has been managing the Alameda County’s (HCSA)- (BHCS) Housing Assistance Fund Program.  The Housing Assistance Fund Program, is a revolving fund, created to provide a flexible source of financial assistance to help BHCS consumers, and their families, to move out of homelessness, into stable housing of their choice. Martin’s main role, is to assist and prevent consumers from losing their housing and to help them obtain and maintain long-term, stable housing results.

Prior to managing the (HAF) Program, Martin worked over eight years, with another AC-BHCS Program, the Vocational Program, as an (IPS), certified Employment Specialist.  As an (IPS) Employment Specialist, Martin’s role was to assist BHCS consumers with severe mental illness, or substance abuse problems, to maximize their potential for independence. As the first (IPS) certified Employment Specialists, Martin learned to focus on his consumers’ employment goals by understanding what they already did well and identifying their interests and motivations. This allowed him to lead his consumers to successfully achieve their employment goals.  As the first (IPS) Employment Specialist, Martin learned to help MH consumers to develop specific and feasible employment plans, while providing individualized services tailored to the needs of each of his consumers/clients.  Martin’s goal is to continue assisting consumers with severe mental illness to obtain satisfying: competitive employment, but most importantly, sustainable housing results. 

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portrait of Mona PalaciosMona Palacios
Interim Housing Operations Manager

Mona joined the Alameda County Health Care Services Agency (HCSA) in July 2019, first with Alameda County Care Connect and then with the Office of Homeless Care and Coordination (OHCC).  At OHCC, Mona has worked with an interagency group of caring, dedicated people to implement Project Roomkey, part of California’s response to the COVID-19 pandemic. Before coming to HCSA, Mona served for 10 years as the Executive Officer for the Alameda Local Agency Formation Commission (LAFCo) which oversees the organization and development of local governments. She received her Master’s degree in Public Administration degree from the New York University Wagner School of Public Service and a Bachelor’s degree from George Washington University. Born and raised in Miami, Florida, she is pleased to live on the West Coast, but misses the warmer waters of the Atlantic Ocean.

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Portrait of Andrew SomeraAndrew Somera
Program Specialist

Andrew joined the Home Stretch team in early 2021 as a Program Specialist. While working towards a master’s in Public Health, Andrew’s journey with Alameda County began during an internship working on projects with the Housing Services team. Prior to this, he had been working in a direct services role where he led with empathy and a passion for supporting communities to thrive in affordable housing. Andrew holds a bachelor’s degree in Anthropology and maintains a holistic approach towards understanding the intersections of health and housing as he works to support system wide change to ensure access to safe, stable, and affordable housing for all.

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portrait of Kawal UlandayKawal Ulanday
Senior Program Specialist

Kawal is a Licensed Clinical Social Worker with ten years of adolescent clinical background in school based health centers in Richmond and Oakland. He joined the county’s Housing Services Office in 2017 as a Behavioral Health Clinician in the MHSA Housing Program. He currently manages the county’s Supported Housing Learning Collaborative which works towards housing stability, quality improvement and capacity building of supported housing programs throughout the county. As a long time community activist, Kawal continues to uphold social justice and equity in mental health and promotes trauma informed practices, awareness of power and privilege and cultural affirmation in working with those we serve.

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portrait of Schalon WoodsSchalon Woods
Clinical Supervisor for Housing Services Office 

BA History and MSW from Cal State Hayward/Eastbay.

Schalon Woods is a Licensed Social Worker with over 18 years’ experience as a mental health provider in Alameda County. Schalon is the clinical supervisor for Housing Services Office where she manages permanent supportive housing, interim housing/shelters and licensed board and care programs. As a social justice advocates, Schalon believes housing and health access are human rights!

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